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SWEET LOVE LUXURY CANDLES: DARKNESS TO LIGHT

Sweet Love Luxury Candles was born out of a dark period in Norlisa’s life, the passing of her mother. Five months after her passing in 2010, Norlisa was cleaning out her mother’s home in Virginia and came across candle after candle. There were container candles and votives and pillars and candlesticks. It never occurred to her that her mother was such a candle lover. While cleaning, she thought it would be cool to make candles. Norlisa tucked the idea away in her mental craft-to-do-box and got back to the emotional business at hand. She didn’t think about candle-making again for six months.

The idea reemerged for Norlisa while visiting her brother in Houston, TX. They reminisced about the good times with their mom, laughed a lot and talked about how she wanted them to do things that brought them joy. Their conversation sparked the memory about candle-making. Not wanting the idea to fade, Norlisa began to do research late one night while still in Texas and settled on a soy candle-making kit. It was waiting for her in Brooklyn when she returned home.

Her flame for hand-crafted candles has burned bright and strong ever since. In 2011, Sweet Love Luxury Candles was born.

OUR MISSION

Sweet Love Luxury candles exists to offer ambiance, pleasure and to enhance the experiences of people’s lives with lovely aromas. Women and men turn to us for unique fragrances and beautifully designed candles that are perfect to gift or to use to enliven spaces they take comfort in.

People return to Sweet Love Luxury Candles because we hand-craft each candle with care, quality and attention to detail. Whether spending a relaxing day at home or hosting a party with friends and family, we hope to inspire our customers to live the life that brings them the most joy through bold, brave and beautiful fragrances.

We are currently repositioning our brand and will be expanding our product offering. Stay tuned!

Q How do I care for my candle?

At Sweet Love Luxury Candles, we want you to be safe while enjoying your candles. We also want you to get the most out of your candles. Here are a few important tips to ensure you get a quality and safe burn every time.

- Always remove the candle vessel from packaging.

- Wax has memory, so we recommend your initial burn time be 3 hours to ensure an even, edge-to-edge melted wax pool. This prevents tunneling.

- Burn for 2-3 hours each time after initial spark.

- Following initial use, trim the wick to a 1/4" before every burn to promote clean burning and to prevent mushrooming, soot and debris from the wick.

- Keep away from drafty areas, children and pets.

- Never burn a candle unattended.

Q How long will it take for my candles to get to me?

You will receive your candles in 7 business days. On orders larger the 5, you will receive your candles in 10-14 business days. (Processing and shipping exceptions apply in Hawaii and Alaska.) You will be contacted if our processing time falls outside of the listed window.

Q My candles arrived damaged, what should I do?

Contact us at sweetloveluxcandles@gmail.com, within 5 business days of receiving your package (with a picture and damage description) and we'll decided the best recourse.

We will not be responsible for damages incurred during shipping, however, your business is sweet; we value it and want to honor our goal of providing bold, brave and beautiful candle fragrances to you.

Q What are your return & exchange terms?

** POLICY UPDATE** Because of Covid-19, we ask that you keep your candle. Please contact us so that we can work out the best resolution.

We only offer exchanges at this time. Merchandise credits are accepted within 14 days of purchase and with proof of purchase. You will be responsible for return and new purchase shipping and handling costs.


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